Support Site

FAQs and Important Announcements

• Speaking Test App Unexpected Outage: 13 October 2026 - Resolved UPDATE: This issue should now be resolved. Please continue to use the app as expected. We are currently aware of an ...
• Additional Metrica Downtime Dates - October and November 2026 There will be two additional downtimes in Metrica:Thursday 22 October 2026Monday 9 November 2026These additional down...
• Cambridge English for Centres scheduled downtime: 24 October 17:00 to 25 October 17:00 (UK time) Please be aware that due to scheduled maintenance Cambridge English for Centres will be unavailable during the follow...
• Withdrawal of paper-based A2 Key in 2026 Paper-based A2 Key will be withdrawn at the end of 2026.Below are answers to questions you may have:Why are we withdr...
• Results Service for Candidates: Error when registering This article is for candidates who have experienced an unexpected error when trying to register for the Results Servi...
• Results Service for Candidates: Registration confirmation email not received We have identified an issue with our Results Service for Candidates and we are working on resolving it as quickly as ...
• I cannot log in to see my results My login details don’t work Make sure you are using your ID number (found on your confirmation of entry) and the pass...
• Viewing your exam result online Information for candidates who have taken a Cambridge English exam¿Quiere ver esta información en español? Siga este ...
• Lost or damaged certificates If you have lost your certificate If you have taken a Cambridge English exam or Teaching Qualification but have lost ...