Helpdesk Training Article
A guide for Recognising Organisations
This article covers some of the common queries and core areas of functionality for the
Results Verification Service.
Click on the links below to navigate to the relevant section:
How to register your Recognising Organisation
Finding and verifying a candidate's results
Editing your organisation details
Editing your recognised Exams and Tests
Advanced tools (API integration)
How to register your Recognising Organisation
To register for the Results Verification Service visit verificationservice-register.cambridgeenglish.org and complete the form.
Once you have submitted this form we will acknowledge your request within two working days and you will receive an email to say your account has been approved.
You can follow the link provided in this email to set up your password.
Finding and verifying a candidate's results
There are two ways for a candidate to share their results with you:
Firstly, they can verify online
- Candidates can login to the Candidate Results Website and choose to share them with your organisation. New candidates will always appear in bold.
- Guidance for candidates on how to share their result can be found here.
A candidate may also choose to verify offline
- Candidates can share their Statement of Results Reference Number (Exam Reference Number) and you can find their information this way.
Searching for a candidate
You can search for a candidate using the following options -
Candidate Name: You can search First name, Surname, or a combination of both
Candidate Date of Birth: Select a date from the calendar or enter using the format YY-MM-DD
Candidate ID Number: The Candidate ID Number can be found on the candidate's Confirmation of Entry document
Exam Name: A full list of Exam names can be found here
Exam Place of Entry: The city where the candidate took the exam
Exam Centre Name: The full name of the centre where the candidate took their exam
Candidate Email Address: The email address the candidate used to register on the Candidates Results Online website
Date of Exam: Select a date from the calendar or enter using the format YY-MM-DD
Exam Reference Number: The Exam Reference Number can be found in the top right corner of a candidate's Statement of Results. You can use the Exam Reference Number to find any candidate's result -- even if those results have not been shared.
After locating your chosen candidate you can click through to view their result details, including:
- Overall candidate result on the Cambridge English Scale
- Test day photo (if applicable)
- CEFR Level
- Individual score breakdowns
Downloading Results
You can easily download a Statement of Results (pdf) or data file (xlsx/csv) for multiple candidates. To do this, select one or more candidates using the tick boxes and then click the arrow next to the Download Options box, and choose your file format -
If you choose Data File, you can use the default template, which will include all available candidate details, or you can also set up your own templates. To do this, navigate to the Downloads section and select Create New Template.
Choose a name for your new template and the data that you want to appear on the exported file:
The template 'Name and Grade only' will now appear as an option when you download a data file.
You can visit the Download History section if you need to download the file again.
Setting up additional users
The person who completes registration on behalf of your organisation will be the Primary User for your account and will be able to create, edit and delete additional users as required.
To add another user, the Primary User should login to the service, navigate to Your Organisation and then the Users tab:
Click the 
button and fill in the required information (new users will receive an email with instructions on how to login).
The Primary User is able to add, edit, or delete admin users. If you need to change your Primary User, please contact our Helpdesk team.
Editing your organisation details
You can edit your organisation details by clicking on the Your Organisation tab
And then clicking the 
button.
Only the Primary User can edit organisation details. If you need to change the Primary User for your organisation, please contact our Helpdesk team to request this.
Editing your recognised Exams and Tests
By selecting Your Organisation and then Recognised Exams and Tests you will find a list of all Cambridge English exams and tests that your organisation accepts and/or uses.
The Primary User can edit this list at any time by selecting or deselecting the blue check-boxes next to the exam name.
Please note that the list includes our multi-level tests and teaching qualifications which cannot currently be verified on this service. You can currently verify all Cambridge English Qualifications.
All Recognising Organisations will be listed on our online Global Recognition Database
Please do not hesitate to contact our Global Recognition Team at recognition@cambridgeenglish.org with any questions about accepting or using our exams.
Email notifications
You can choose to receive email notifications whenever candidates share their results with you. Click on the arrow next to your name in the top right hand corner of your account and select Email Notifications.
Advanced tools (API integration)
You can streamline your workflow by utilising our Application Programming Interface (API) integration to connect the service with your own database. Navigate to the API section, found under Your Organisation, and follow the link to our API Developer Portal to get started.
Please contact us at info@cambridgeassessment.org.uk quoting 'Results Verification Service API'
in the subject title if you have any questions about this option.
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