Helpdesk Training Article
Metrica downtime schedule 2025
- Wednesday 8 October
- Wednesday 10 December
The downtime on 8 October is planned between 08:00 to 16:00 (UK time). This is an extended downtime. Please do not plan any testing between the downtime hours.
Reminder on important delivery changes
The following changes will come into force after the Metrica downtime on 8 October 2025. The new single session management will be introduced for Linguaskill and the Cambridge English Skills Test which results in some indirect changes for CEPT and YLPT:
- All open sessions in the "active" tab will be closed and moved to the "complete" tab. Please do not add any sessions or make any entries for test sessions after 8 October.
- From 9 October you can re-create or add new sessions and upload entries.
- New entry logins will be required for entries from 9 October as the 10-digit entry code will be removed. Login credentials from 9 October will consist of a Username, Password and Institutional ID. The ability to generate generic login credentials for a set number of candidates is being developed for CEPT and YLPT only.
- Credits currently in pending, which is where an entry has been assigned to a session but the test was not taken, will be moved back to available in your account. This includes any credits in pending with clients. Please note that pending credits with clients will be moved back to your main account.
- We recommend recalling any test credits with clients before 8 October.
- We recommend generating the Test Availability report, in Metrica under Results and Reports, before 8 October so you have a record of all pending credits with clients.
- You can set up sessions and add entries using the 10-digit entry code until 7 October.
- NEW: We will be introducing new user roles. Existing roles will remain and we will gradually transition CEPT and YLPT agents to the new role. Further information on the introduction of the new roles and assigning these to your clients and admin staff will be provided.
Please ensure you communicate these important changes with your your clients, partners and suppliers as this communication is only sent to the CEPT and YLPT agents.
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