Helpdesk Training Article
Information for Cambridge Assessment English candidates who are unhappy with their exam results.
This article relates to the following Cambridge English exams:
- Pre A1 Starters, A1 Movers and A2 Flyers (YLE Starters, Movers and Flyers)
- A2 Key and A2 Key for Schools (KET and KET for Schools)
- B1 Preliminary and B1 Preliminary for Schools (PET and PET for Schools)
- B2 First and B2 First for Schools (FCE and FCE for Schools)
- C1 Advanced (CAE)
- C2 Proficiency (CPE)
- B1 Business Preliminary (BEC Preliminary)
- B2 Business Vantage (BEC Vantage)
- C1 Business Higher (BEC Higher)
- Teaching Knowledge Test (TKT)
- Delta Module 1
If you are unhappy with the result of your exam and you wish to query your results, please discuss this with your exam centre. If you are still unhappy, they can submit a Results Enquiry on your behalf.
There are two stages to this process.
- Stage 1 - A full clerical recheck. We will check that all of the marks on your exam papers have been correctly counted, to make sure there have been no mistakes when calculating your final grade. At this stage, your exam papers will not be re-marked.
- Stage 2 - A full re-mark of all papers*. If you are still not satisfied after completing Stage 1, we will arrange for an examiner to re-mark your entire exam for you**.
Your exam centre must submit your Results Enquiry on your behalf and they will guide you through the process. There is a charge for each stage, which will be refunded if any change is made to your result. Please speak to your exam centre for information about the costs and time-scales for a Results Enquiry.
Further information regarding Results Enquiries and Appeals can be found here.
Please note that your grade could go down as well as up following a Results Enquiry.
There are deadlines for requesting Results Enquiries, so you will need to contact your centre as soon as possible after receiving your results.
*It is not possible for Speaking Tests to be re-marked.
**This excludes the Teaching Knowledge Test (TKT)
10 comments
I'm quite surprised to read that the grades can go down as a result of a Results Enquiry. This is very useful to know.
Just to double-check... if the grade go down as a result of a Results Enquiry, will the charge the candidate's paid will be refunded ?
Hello Mariana,
In the unlikely event that a candidate's grade was to go down following a Results Enquiry, the Results Enquiry fee would be refunded.
I hope this helps.
I submitted a ENQUIRY ON RESULTS in December for IELTS, but still have not heard back on the results. There is no way for me to even know if the test was received for the re-marking? I have created a help desk request #2968 about 3 days ago, but it is still unassigned. Can someone please help?
Hi Aniket,
Enquiries on Results for IELTS are dealt with by IELTS centres directly. We will be in contact with you regarding this via your support ticket shortly.
I hope this helps.
On the 6th of march 2013 we tested for CAE at Trento CLM-Bell (Italy). On receiving the Statement of Results we noticed that
there was a recurrent feature in our (ten) statements : the reading part was below the "weak" range. I got "writing", "use of english" and "speaking" all in the "Exceptional" range with a "listening" between "Borderline" and "Good". It now seems strange to me that suddenly all of us at once could turn to blind fools. We suspect something funny happened there. I asked the man in charge of examinations at that center to inquire about the issue, he told me that quite a few people had the same problem.
Did you notice any similar outcome in your results?
I had the same problem as agobbet. I took the exam on March 6th and I got a "WEAK" In the reading. I was flabbergasted. I know that sometimes you do something below what you think, but not such a shame. Then, i called my friend that took the exam with me and she had a weak too (she had also 3 exceptional). So, maybe something wrong has happened. For me it s very important to know it, because i failed the exam for few points and everything could change. I called my centre ( in bassano del grappa, vicenza) and they told me that i have to write to cambrodge because they cannot do anything, and it s quite impossibile that cambridge makes mistakes. Is it possible? ? I need and answer please.. somebody should help me.. thx
Hi, everybody! Thank you Mirco for adding this comment. I must confess that now I'm curious to know if anyone else is in the same situation! I agree with Aldo, who says that maybe "something funny happened there"... Or, at least, so it seems.
Please, let us know
Hi Aldo, Micro and Serenella,
Sorry to hear about the difficulties that you have had with your recent CAE results. We have been carrying out additional checks which have led to us revising some Reading marks. The revised results are now available for you to view on our Results website and we are also contacting your exam centres about these changes. Please accept our apologies for making these late changes to your results.
Good evening, Elizabeth and good evening everybody!
Thank you very much for your efficient control and quick change, but above all thank you for making this moment... memorable! :-D
Best regards.
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