News and Announcements
News and updates from Cambridge English
System availability messages
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Global Microsoft Outage - Customer Support services available
We are aware that the current global issues surrounding Microsoft Services may be affecting customers who use Microsoft 365 and Outlook a...
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Metrica Downtime Schedule 2027
Requirements for regular security updates mean that we will be moving to more frequent Metrica downtimes. From January 2027, planned Metr...
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Additional Metrica Downtime Date - December 2026
There will be an additional downtime in Metrica:Wednesday 16 December 2026 This additional downtime is required to complete essential and...
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Cambridge English for Centres, Results Service for Candidates and Preparation Centre Results Online service scheduled downtime: 13 November 17:00 to 15 November 17:00 (UK time)
Please be aware that due to scheduled maintenance Cambridge English for Centres, the Results Service for Candidates and the Preparation C...
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Digital young learners: Upcoming downtimes 2026
Please be aware that due to scheduled maintenance the Digital Young Learners Test platform will be unavailable during the following times...
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Metrica Downtime Schedule 2026
As part of our ongoing product development for the Cambridge English Placement Test we are providing you with the proposed Metrica downti...
Announcements
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Speaking Test App unavailable to download on Android
We are aware that the Speaking Test App is temporarily unavailable to download on Android devices. Most examiners can continue to use the...
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Withdrawal of paper-based A2 Key in 2026
Paper-based A2 Key will be withdrawn at the end of 2026.Below are answers to questions you may have:Why are we withdrawing paper-based A2...
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AI Assistant update and introducing Quick Answers
At the end of last year we launched our new AI-powered assistant to explore how they could enhance the support we offer. Thank you to eve...
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Changes to the Statement of Results and Certificate - April 2026
For exams taken on or after 6 April 2026 there will be some changes to your Statement of Results and certificate. This article explains w...
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Resources for authorised exam centres
The support site content required for centre administration is only accessible to authorised centre users.To access the articles containi...