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System availability messages

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Information regarding availability of Cambridge English systems and websites.

  • Global Microsoft Outage - Customer Support services available
    We are aware that the current global issues surrounding Microsoft Services may be affecting customers who use Microsoft 365 and Outlook a...
  • Metrica Downtime Schedule 2027
    Requirements for regular security updates mean that we will be moving to more frequent Metrica downtimes. From January 2027, planned Metr...
  • Additional Metrica Downtime Date - December 2026
    There will be an additional downtime in Metrica:Wednesday 16 December 2026 This additional downtime is required to complete essential and...
  • Cambridge English for Centres, Results Service for Candidates and Preparation Centre Results Online service scheduled downtime: 13 November 17:00 to 15 November 17:00 (UK time)
    Please be aware that due to scheduled maintenance Cambridge English for Centres, the Results Service for Candidates and the Preparation C...
  • Digital young learners: Upcoming downtimes 2026
    Please be aware that due to scheduled maintenance the Digital Young Learners Test platform will be unavailable during the following times...
  • Metrica Downtime Schedule 2026
    As part of our ongoing product development for the Cambridge English Placement Test we are providing you with the proposed Metrica downti...
  • Inspera: Upcoming downtimes 2026
    Please be aware that due to scheduled maintenance Inspera will be unavailable during the following times: Tuesday 7 July 2026 – This has ...
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The Customer Support team provides support for candidates, authorised exam centres, teachers and anyone else with a question about Cambridge English exams, products and services. We’re available 24 hours a day, 7 days a week.

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