Helpdesk Training Article
This article is created to help CEPT Agents amend their test session dates.
The Start Date and End Date of your CEPT test sessions dictate the window in which the test can be accessed by the candidates through the Metrica portal. The End Date and Time is defined by the Start Date and Time, so it cannot be adjusted.
Session dates follow the centre's time zone.
Changing Test Session Window
The steps below will show you how to change the time window of your past or current test sessions using your agent access in Metrica.
1. On the homepage, go to the Sessions tab.
2. On the Session List, search for the test session that you need to amend.
The Active tab contains ongoing test sessions, while the Complete tab contains sessions whose End Dates are past the current date.
3. Click on the test session name.
4. Go to the Session Details tab.
5. In this section, you can edit all fields that are not greyed out, including the session's Start Date and Time.
6. Once you are able to amend the desired fields, please click the Save button.
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