Helpdesk Training Article
There will be two additional downtimes in Metrica:
- Thursday 22 October 2026
- Monday 9 November 2026
These additional downtimes are required to complete essential and urgent maintenance and security updates.
These downtimes are in addition to the scheduled downtime on
- Wednesday 25 November 2026
Downtime is planned between 08:00 and 12:00 (UK time), followed by minor platform updates until 16:00. After 12:00, users may need to refresh their browser. Please do not plan any testing during downtime hours.
We recognise the inconvenience caused by the short notice of these additional downtimes and appreciate your understanding.
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