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Digital young learners: Device Check Error
Prior to starting a test, the device check screen will check the following: The Device Resolution check may fail if you have zoom...
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Digital young learners: Warning exiting test
Once the candidate has completed the test and the confirmation window appears, it is then safe for the browser to be closed. A warning...
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Digital young learners: Troubleshooting - What to do if the computer shuts down during a test
This article explains what to do if a computer unexpectedly shuts down during a Cambridge English Qualifications Digital for young learne...
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Digital young learners: Troubleshooting - Internet Loss
This article explains what to do if you experience internet loss before or during a Cambridge English Qualifications Digital for young le...
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Digital young learners: Troubleshooting - Candidates unable to login
Before starting the Cambridge English Qualifications Digital for young learners tests, your candidates may receive an error message indic...
Test Day Support
Troubleshooting test day issues with Cambridge English Qualifications Digital for young learners