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  1. Cambridge English Support Site
  2. Cambridge English Qualifications Digital for young learners
  3. Test Day Support

Test Day Support

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Troubleshooting test day issues with Cambridge English Qualifications Digital for young learners

  • Digital young learners: Device Check Error
      Prior to starting a test, the device check screen will check the following:                 The Device Resolution check may fail if yo...
  • Digital young learners: Warning exiting test
    Once the candidate has completed the test and the confirmation window appears, it is then safe for the browser to be closed.   A warning...
  • Digital young learners: Troubleshooting - What to do if the computer shuts down during a test
    This article explains what to do if a computer unexpectedly shuts down during a Cambridge English Qualifications Digital for young learne...
  • Digital young learners: Troubleshooting - Internet Loss
    This article explains what to do if you experience internet loss before or during a Cambridge English Qualifications Digital for young le...
  • Digital young learners: Troubleshooting - Candidates unable to login
    Before starting the Cambridge English Qualifications Digital for young learners tests, your candidates may receive an error message indic...
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