Helpdesk Training Article
Cambridge English centres around the world run exams in compliance with the advice of national and local authorities with regards to Covid-19.
If you have any specific questions regarding this, please contact your local exam centre for more information. You can find contact details for exam centres here.
Candidate safety
Our priority is to ensure the health and safety of candidates and their families, and of the staff in our centres.
If you have a cough, fever, or any other symptoms of Covid-19, you should not attend a test. You should inform your exam centre as soon as possible and you will be eligible for transfer to a different date or a refund.
Travel restrictions
If you are unable to attend your exam due to precautions against the spread of Covid-19, for example travel restrictions put in place by local government authorities, please contact your exam centre as soon as possible to let them know and to discuss arrangements for transferring your entry to an alternative date.
Cancellation of exam sessions
Where exam sessions have to be cancelled by centres on the advice of national and local healthcare authorities, your centre should contact you to advise you of the cancellation and give you further information. Sessions may be re-scheduled for a later date, or you may receive a refund of the exam fees if the session had to be cancelled. If your provider delivers the exam as part of a course or educational programme, there may be other arrangements. They will be able to provide further information.
Use of face masks
As a precautionary measure for any exams taking place, Cambridge English has agreed that candidates, centre staff and examiners can wear a face mask covering their mouth and nose during the test, if they choose to do so or are advised to do so by national or local healthcare authorities. The use of face masks is allowed for both written and Speaking tests.
Please note, face masks will have to be removed briefly to allow for standard identity checks. Test day photos will have to be taken without face masks to allow for verification of candidates by recognising organisations.
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