Error message: "Please retry in 5 minutes" when trying to access your results online.
This information is for candidates who have recently taken one of our qualifications.
On 7 July, we are carrying out essential maintenance to our systems. This will take place between 09:00 and 18:00 (GMT+1/BST).
During this time, access to the Results Online for Candidates website is likely to be disrupted.
If you have taken one of our qualifications and your result has recently been released, you will not be able to download your Statement of Results (SoR) from the website during this time. If this is the case, please wait until after the end of the maintenance window to try again.
If you attempt to download your Statement of Results during this time, you may receive a message advising you to "please retry in 5 minutes". However, you can ignore this message.
If you continue to experience difficulty with downloading a Statement of Results after the end of the maintenance window, please speak to your Test Centre.