Thank you for your patience whilst we have been working on releasing a high volume of Statements of Results. We believe you should now be able to download your Statements of Results. If, however, you are still experiencing problems accessing your Statement of Results, please contact the Helpdesk and we will do our best to help.
Error message: "Please retry in 5 minutes" when trying to access your results online
We are currently experiencing delays in producing Statements of Results through our online results services:
- Results Online for Candidates: https://candidates.cambridgeenglish.org
Users are receiving an error stating "Statement of Results generation is in progress. Please retry in 5 minutes to view/download the Statement of Results. Please contact the Helpdesk if you continue to get the error message."
The error message will look like this in a desktop browser:
Or like this in a mobile browser such as Safari on iPhone:
We are working hard to resolve this as soon as possible. We will update this article once there is any progress.
We're very sorry for any inconvenience this is causing to candidates, schools and exam centres.
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