If a BULATS Online test is interrupted part way through, the token will still remain active for eight hours. During this time you can re-enter the token and the candidate can continue the test from where they were interrupted. After eight hours, the token will expire and it will need to be reactivated it before it can be used again.
A reactivated token will only be valid for another 8 hours regardless of if it is used or not.
If a candidate tries to re-enter a token which has not been reactivated more than eight hours after an interruption, they will see the error message.
To reactivate a token, you'll need to log in to the BULATS Online Admin Portal using your Agent/Direct Customer details and select Reactivate Token. On the new screen, enter the token number and click Search. Details of the token will then appear and the token can be reactivated.
You will not be able to reactivate tokens using a Test Administrator login - this must be done using an Agent/Direct Customer login.
The presentation below shows how to reactivate a token.
If a test is interrupted, no candidate responses will be lost and candidates should not be given a new token.