Helpdesk Training Article
The Cambridge English Skills Test is administered on the Cambridge English Test Portal, also know as Metrica.
Below you will find a list of topics and links to pages that explain the steps you need to take in order to run Cambridge English Skills Tests.
Some of this content is intended only for Institutions and requires you to log in to the support site to view it.
Using Metrica
Minimum technical requirements
Technical check of operating system, browser, internet speed, and equipment
Purchasing Test Credits - Cambridge English Skills Test Institutions need to purchase test credits in order to run a test (Institutions only)
- Purchasing test credits
- Viewing available test credits
- Viewing your purchase history
- Cancellation and Refund policy
Working with Venues - the locations where candidates sit tests must be added as venues in Metrica. The venues are used when you create your test sessions.
- Adding a venue
- Editing an existing venue
Working with Clients - you may wish to set up your Schools/Institutional Clients to be able to access Metrica. Clients can request test credits, manage sessions, enter candidates and access results. (Institutions only)
- Creating a new Client
- Uploading a logo
- Adding a Venue to a Client
- Adding a User to a Client
Creating Sessions - you need to create sessions in order to make entries and run the tests
- What are sessions?
- Naming your session
- How to add a session?
- Running session with 500+ candidates
Information about Entries - you need to make an entry for every candidate taking a test
- Adding entries – single and bulk upload
- Creating login details for candidates
- Searching existing candidates
- Withdrawing entries
- Invigilator report
Test Credits – for clients and schools
- View how many credits you currently have
- Order test credits
Test Delivery
Standards Manual - comprehensive information about the test - downloadable PDF (Institutions only)
- Centre responsibilities
- Institution manager
- User roles and invigilation
- Equipment and hardware requirements
- Venues
- Schools and clients
- Session set-up and candidate entries
- Access Arrangements
- Test day activities and regulations
- Cancellations, refunds, and withdrawals
- Results
- Complaints
Test Day Instructions - downloadable PDF
- Information for Test Day Staff and Invigilators
- Test Day Preparation Checklist
- Running the Test
Access Arrangements - for candidates eligible for modified test material or test conditions due to a temporary, long-term or permanent disability or other medical requirements
- Access arrangements process overview
- Booklet
- Available arrangements
- Application process
- Request form
Results
- Accessing the dashboard
- Viewing results for a cohort
- Results table
- Comparing results
- How to generate candidate test results report
- How are results reported
- What to do if a candidate engaged or attempted to engage in any form of malpractice
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