Cambridge English Support Site

FAQs for Schools


Helpdesk Training Article


Book My Exam - Frequently Asked Questions 

How do I reset my password?

Please contact your centre and ask them to reset your password.

cannot remember my username to login.

Please contact your centre and ask them to change or reset your username.

entered candidate details in the entries template I have downloaded from the website but it fails to upload.

This problem occurs for two reasons:

  • You have not filled in all the compulsory information. Please provide information for each column marked with an asterisk *.
  • The format you entered your candidate data does not match with the format the website expects. Please re-enter your candidates’ details by using the sample candidate’s details as a guide. 
  • If neither of above solutions helps please contact Cambridge English Helpdesk.
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