Book My Exam - Frequently Asked Questions
How do I reset my password?
Please contact your centre and ask them to reset your password.
I cannot remember my username to login.
Please contact your centre and ask them to change or reset your username.
I entered candidate details in the entries template I have downloaded from the website but it fails to upload.
This problem occurs for two reasons:
- You have not filled in all the compulsory information. Please provide information for each column marked with an asterisk *.
- The format you entered your candidate data does not match with the format the website expects. Please re-enter your candidates’ details by using the sample candidate’s details as a guide.
- If neither of above solutions helps please contact Cambridge English Helpdesk.