Cambridge English Support Site

FAQs for Schools


Helpdesk Training Article


Book My Exam - Frequently Asked Questions


How do I reset my password?

Please contact your centre and ask them to reset your password.


I cannot remember my username to login.

Please contact your centre and ask them to change or reset your username.


I entered candidate details in the entries template I have downloaded from the website but it fails to upload.

This problem occurs for two reasons:

  • You have not filled in all the compulsory information. Please provide information for each column marked with an asterisk *.
  • The format you entered your candidate data does not match with the format the website expects. Please re-enter your candidates’ details by using the sample candidate’s details as a guide. 
  • If neither of above solutions helps please contact Cambridge English Helpdesk.
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