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BULATS: Usage Reports Available to Agents


Helpdesk Training Article


As an agent it's very easy to monitor your Test orders and usage as well as the status of any Tokens used via the following three reports that can all be selected on the left hand side of the BULATS Online homepage when you login.  The first one we're going to look at is View Token Status.

View Token Status

To view this report click on the View Token Status link on the left hand side of the page.  You will first need to select the date range you want to use.  If you leave these fields blank as shown below the report will always be empty so it's something to be avoided.



With a date range selected the Language, Mode, Version, Opening Balance, Tokens Generated, Tokens Used and Closing Balance are made available to you.


Information on Orders and Usage

The Information on Orders and Usage gives details of Tests ordered rather than just Tokens used so is rather different to the first report we looked at although it does still detail balances so it can be easy to get the two mixed up.  This report also details the Test Version as well as the person that then generated the tokens.



Information on Token Status

With Information on Token Status we return to a report focused on Tokens rather than Tests.  As the name suggests this report is similar to View Token Status but details specific token numbers, who generated them and when they were used, rather than balances.


If you have any questions about the above please get in touch and we'll be happy to help.

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