Helpdesk Training Article
This article explains what to do if a computer unexpectedly shuts down during a Cambridge English Qualifications Digital for young learners test.
This could be because the device has run out of battery power, has experienced an error and froze / re-started, or it may be that a system update caused the computer to shut down or re-start.
If this happens, please load the computer up again, or use a spare computer, to complete the test. The candidate can input their Password again and the test will resume from the last point it saved the response. The latest saved point will be the end of the last question the candidate completed. If they were half way through a question, it will return them to the start of that question so they may need to re-enter some answers.
The candidate can then complete the test as normal.
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