Helpdesk Training Article
This article explains what to do if you experience internet loss before or during a Cambridge English Qualifications Digital for young learners test. An internet connection is required to download the test content for each component.
Internet loss before test
If the system detects there is no internet connection prior to starting a test, an error message will appear and the candidate will not be able to proceed.
Once the internet connection is restored, the candidate can re-enter their password and start the test provided it is still within the test window.
Internet loss during test
If the internet connection is lost during a component, the candidate will be able to continue and complete that component. The candidate will however not be able to move onto the next component until the internet connection is restored.
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